VP of Product Sho Kuwamoto on the importance of feel, service, and customer support
Possibly one of the most natural ways I’ve seen articulating customer obsession, or that customer-first mindset and make it work.
It’s about the service. Brilliant.
So valuable and so relatable. Thank you for sharing.
I think even JTBD tries to do this as well! The job of customer is to make "great designs". The job of software is help them do it! All product or service is really a "service" to the customer!
It’s often surprising how a return to the basics makes all the difference.
Loved this quote from the article:
“I’m just like a host, inviting my user into my application for a little bit, and I want them to have a wonderful time.”
Customer first yarns are always great yarns. Thanks for sharing.
It's a beautiful service perspective, and I'd like to emulate it.
the 'feeling' part sounds interesting! would be curious to hear some specific examples :)