16 Comments
Mar 28, 2022Liked by Lenny Rachitsky

Love this article. Would add one other big bucket outside of "Build empathy" and "Improve creativity":

3. Dissect the product sense loop:

a. Identify all product and users assumptions

b. Construct experiments and approaches to prove/disprove

c. Deeply analyze outcomes, and reflect on why you were right or wrong [and repeat]

This last piece is the way to _prove_ and know that you are actually improving product sense over time. If your product assumptions get proven more and more frequently (i.e. when you started, you were right 2/10 times and now you are right 8/10 times), you know your product sense is improving. The process of actively reflecting on this helps speed up the skill being developed.

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Nov 21, 2022Liked by Lenny Rachitsky, Jules Walter

This is a great article and opportunity to learn! Thank you so much for sharing this!

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Jun 21, 2022Liked by Lenny Rachitsky, Jules Walter

thank you so much for this article! So helpful and filled with so much related content!

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Mar 19, 2022Liked by Lenny Rachitsky, Jules Walter

Fantastic article! Lots for me to learn from this.

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Mar 19, 2022Liked by Jules Walter

Great article with practical takeaways!

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Mar 17, 2022Liked by Lenny Rachitsky, Jules Walter

So much wisdom in one such article - Looking forward to article on how to get better at execution.

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author

Which elements of execution?

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How to get better at working with engineers, cross functional teams, other pm's, stakeholders, and defining metrics to measure success and failure of the product? More of how to build an execution muscle from day to day stand point?

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very interesting article to read as a ux researcher.

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Mar 31, 2022Liked by Jules Walter

Amazing article! So many gems. Also, shout out BPM!! Good stuff Jules👏🏾

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Is it possible to highlight specific lines using a highlighter in Substack app or in web?

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Mar 18, 2022Liked by Lenny Rachitsky

I’m on the app team at Substack- this is definitely something we’d like to add! Thanks for the suggestion

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author

Don't believe so :(

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Mar 17, 2022Liked by Jules Walter

Thanks Lenny. That might be a good feature to add. I think that’s a request to Substack . There is so much valuable content shared in your newsletter, so highlighting it and referring them quick will be great

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This is really insightful. I had a question. So if we take an example of a B2B legacy enterprise product, where the users are just concerned with the jobs to be done and not with other aspects like user experience and parameters, how do we ensure that we are adding value to the product

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author

Great question. For B2B, you can apply the tips in the article to uncover new jobs to be done or to reframe feature requests in a way that enables the team to come up with better solutions (e.g. ones that get to the underlying issue vs the specific way customers frame it). It’s also helpful to improve the way users get the job done with your product.

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