35 years of product design wisdom from Apple, Disney, Pinterest and beyond

Lenny's Podcast: Product | Growth | Career

35 years of product design wisdom from Apple, Disney, Pinterest and beyond | Bob Baxley

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35 years of product design wisdom from Apple, Disney, Pinterest and beyond | Bob Baxley

From Apple to Pinterest: hard-won wisdom on design, culture, and craft

Lenny Rachitsky

Jun 12, 2025

Transcript

Listen now:
YouTube // Apple // Spotify

This entire episode is brought to you by Stripe—helping companies of all sizes grow revenue.

Bob Baxley is a design leader who has shaped products used by billions at Apple, Pinterest, Yahoo, and ThoughtSpot. During his eight years at Apple, he led design for the online store and the App Store, and witnessed the iPhone’s transformative launch while working under Steve Jobs. A student of history turned software craftsman, Bob discovered his calling after exploring photography, filmmaking, and music, ultimately recognizing software as the most powerful creative medium of our time. Bob champions the moral obligation designers have to reduce frustration in people’s daily digital interactions.

What you’ll learn:

Why design should report to engineering, not product
The “Beatles principle”—why the best products come from teams of 4 to 6, not 40 to 60
How to create design tenets vs. principles (with real examples)
The counterintuitive reason to delay drawing or prototyping as long as possible
Why software is fundamentally a medium, like film or music (not just a tool)
Why Bob “bounced off the culture” at Pinterest, and lessons from failure
The lunar landing story that teaches us about championing radical ideas
How to evaluate if a company truly values design before joining
The moral obligation of software makers to build great products

Some takeaways:

The “Beatles principle” for team size—you get genius with 4 people, not 8 or 24. The original Mac team was just 20 people; the iPhone team was 24. Small teams create coherent, magical products.
Design should report to engineering, not product—it’s most successful when considered “phase zero” of the engineering process rather than a separate function.
The critical difference between design principles (platitudes like “simple” or “beautiful”) and design tenets (actual decision-making tools like “documentation is a failure state”).
Why “bouncing off” a company culture is normal and not actually a failure—Bob’s Pinterest experience taught him to hold onto values but adapt behaviors to each culture.
Software is a medium, like film or music, that evokes emotions—every interaction makes users feel either confused or empowered, and we have a moral obligation to respect their time.
Never draw high-fidelity designs too early—the “primal mark” sets expectations and limits thinking. Stay in low fidelity (block frames) as long as possible to explore better ideas.
How to evaluate if a company truly values design: look for a founding story about why the founders believe in design, not just lip service. Design can’t be successfully grafted on after founding.
The three quotes that guide everything: “Design is clear thinking made visible” (Edward Tufte), “There’s nothing worse than a brilliant image of a fuzzy concept” (Ansel Adams), “If you want to go fast, go alone. If you want to go far, go together” (African proverb).
Why watching anyone use any software (not just your product) builds critical design intuition—go watch people at grocery store self-checkouts or struggling with parking meters.
The power of organizational vision—companies with clear vision (Disney: “happiest place on earth”) operate more efficiently with smaller teams because everyone knows what to build.

Where to find Bob Baxley:

• Instagram: https://www.instagram.com/baxley/

• LinkedIn: https://www.linkedin.com/in/bbaxley/

• Website: http://www.bobbaxley.com/

In this episode, we cover:

(00:00) Introduction to Bob Baxley

(03:52) Apple's lasting culture

(06:15) Navigating unique company cultures

(13:19) Finding a company that truly values your role

(15:46) What is design?

(17:17) How to help founders understand the value of design

(23:08) How to align product managers and designers

(26:31) Design reporting to engineering

(30:54) Integrating engineers early in the design process

(33:43) The maker mindset

(35:14) Challenging the assumption that design is time-intensive

(38:04) Design tenets vs. design principles

(45:25) The moral obligation of great design

(51:48) Understanding software as a medium

(01:01:20) Reducing ambiguity for product teams

(01:07:04) Giving designers space for creativity

(01:08:48) The "primal mark" concept

(01:12:05) AI prototyping tools: benefits and risks

(01:17:00) AI as a life coach

(01:21:22) Life lessons from the Apollo program

(01:28:24) Lightning round and final thoughts

Referenced:

• Steve Jobs: https://en.wikipedia.org/wiki/Steve_Jobs

• Walt Disney: https://en.wikipedia.org/wiki/Walt_Disney

• Pinterest: https://www.pinterest.com/

• X: https://x.com/

• Uber: https://www.uber.com/

• Airbnb: https://www.airbnb.com/

• Slack: https://slack.com/

• Ed Catmull on X: https://x.com/edcatmull

• John Lasseter on X: https://x.com/johnlasseter5

• Apple patented a pizza box, for pizzas: https://www.theverge.com/2017/5/16/15646154/apple-pizza-box-patent-come-on

• Humane: https://en.wikipedia.org/wiki/Humane_Inc.

• Jony Ive: https://en.wikipedia.org/wiki/Jony_Ive

• Tony Fadell on LinkedIn: https://www.linkedin.com/in/tonyfadell/

• Hiroki Asai on LinkedIn: https://www.linkedin.com/in/hiroki-asai-a44137110/

• Tim Cook on X: https://x.com/tim_cook

• ThoughtSpot: https://www.thoughtspot.com/

• Ben Silbermann on LinkedIn: https://www.linkedin.com/in/silbermann/

• Ajeet Singh on LinkedIn: https://www.linkedin.com/in/ajeetsinghmann/

• Honeywell: https://www.honeywell.com

• IDEO: https://www.ideo.com/

• Nutanix: https://www.nutanix.com/

• Lego: https://www.lego.com/

• Leica: https://leica-camera.com/

• Porsche: https://www.porsche.com/

• Patagonia: https://www.patagonia.com

• Brian Eno’s website: https://www.brian-eno.net/

• Scenius: why creatives are stronger together: https://thecreativelife.net/scenius/

• The Beatles website: https://www.thebeatles.com/

• Disneyland: https://disneyland.disney.go.com/destinations/disneyland/

• Tomorrowland: https://disneyland.disney.go.com/destinations/disneyland/tomorrowland/

• Unconventional product lessons from Binance, N26, Google, more | Mayur Kamat (CPO at N26, ex-Binance Head of Product): https://www.lennysnewsletter.com/p/unorthodox-product-lessons-from-n26-and-more

• Larry Page: https://en.wikipedia.org/wiki/Larry_Page

• Sergey Brin: https://en.wikipedia.org/wiki/Sergey_Brin

• Design Principles: https://principles.design/

• Tableau: https://www.tableau.com/

• Figma: https://www.figma.com/

• Target self-checkout: https://corporate.target.com/press/fact-sheet/2024/03/checkout-improvements

• Everyone’s an engineer now: Inside v0’s mission to create a hundred million builders | Guillermo Rauch (founder and CEO of Vercel, creators of v0 and Next.js): https://www.lennysnewsletter.com/p/everyones-an-engineer-now-guillermo-rauch

• eBay: https://www.ebay.com/

• Williams Sonoma: https://www.williams-sonoma.com/

• Amazon: https://www.amazon.com/

• Monument to a Dead Child | Raw Data: https://podcasts.apple.com/ca/podcast/monument-to-a-dead-child/id1042137974

• Toast: https://pos.toasttab.com/

• The Primal Mark: How the Beginning Shapes the End in the Development of Creative Ideas: https://www.gsb.stanford.edu/faculty-research/publications/primal-mark-how-beginning-shapes-end-development-creative-ideas

• The Plant: https://pixar.fandom.com/wiki/The_Plant

• Microsoft CPO: If you aren’t prototyping with AI you’re doing it wrong | Aparna Chennapragada: https://www.lennysnewsletter.com/p/microsoft-cpo-on-ai

• How have I been complicit in creating the conditions I say I don’t want? | Jerry Colonna (CEO of Reboot, executive coach, former VC): https://www.lennysnewsletter.com/p/jerry-colonna

• Joff Redfern on LinkedIn: https://www.linkedin.com/in/mejoff/

• John C. Houbolt: https://www.nasa.gov/centers-and-facilities/langley/john-c-houbolt/

• The Apollo program: https://www.nasa.gov/the-apollo-program/

• Archive clip: JFK at Rice University, Sept. 12, 1962—“We choose to go to the moon”: https://www.youtube.com/watch?v=QXqlziZV63k

• Alan Shepard: https://www.nasa.gov/former-astronaut-alan-shepard/\

• Blue Origin: https://www.blueorigin.com/

• Yuri Gagarin: https://en.wikipedia.org/wiki/Yuri_Gagarin

• Wernher von Braun: https://en.wikipedia.org/wiki/Wernher_von_Braun

• Yuri Kondratyuk: https://en.wikipedia.org/wiki/Yuri_Kondratyuk

• John Houbolt’s memo: https://space.stackexchange.com/questions/2823/text-of-john-houbolts-letter-proposing-lunar-orbit-rendezvous-for-apollo

• Severance on AppleTV+: https://tv.apple.com/us/show/severance/umc.cmc.1srk2goyh2q2zdxcx605w8vtx

• Lawrence of Arabia on Prime Video: https://www.amazon.com/Lawrence-Arabia-Peter-OToole/dp/B0088OINTU